Fixtures and events will be shown as ‘Xxxxx… (to enable, LOG IN to your Caltrics account)’ – (the subject truncated) for the following reasons:

New Caltrics account but email not validated – A new Caltrics account has been created, but the email address was not validated –

Solution – See How do I Validate my email address?

Additional calendars selected and no payment – Additional calendars selected have moved the account into the first or a higher chargeable band, or higher chargeable band, BUT no payment received –

Solution – LOG IN to your Caltrics account and you should be prompted to enter payment details. If not, deselect sufficient calendars to return to only 3 calendars selected, or the maximum calendars of the previous subscribed band, and then close and then reopen your browser and reselect the required calendars. Contact us if still an issue.

Subscription payment has failed – The latest subscription payment has failed. Decline reasons we receive could include ‘Card expired’, ‘Do not honour’, ‘Insufficient funds’, ‘Pickup new card’, ‘Generic decline’, ‘Transaction not allowed’, ‘Incorrect number’, ‘Stolen card’, ‘Revocation of authorisation’, ‘Invalid PIN’, ‘Lost card’ –

Solution – Enter replacement or new card details. See Update or change credit or debit card?

Invalid Email – An email that has been sent to your email address has been returned, reporting that your email address is invalid. You need to replace the current email address with one that is valid.

Solution – Update your email address. See How do I change my email address on Caltrics?